Position: Operations Director
Joana Carvalho is Adelard’s Operations Director. Reporting to the partners she manages company operations including HR, finance and marketing. She leads internal development initiatives and manages client projects.
Her knowledge and professional experience in the IT sector range through project management, quality management, process design and optimization, governance and service delivery, financial planning and control, procurement and contract management.
Before joining Adelard in 2019, Joana was leading a set of organisational and digital transformation projects at the Finance Department of CTT Correios, the Portuguese Postal Operator incumbent.
Between 2012 and 2014 she was commissioned as Director of Clients Management, Services and Innovation at ESPAP, the Portuguese Public Administration Shared Services Entity, which is an organisation reporting to the Ministry of Finance.
She was IT Services Director (2009-2012) and Director of Applications Development and Maintenance (2005-2009), both at CTT Correios.
In the earlier years of her career Joana worked as IT consultant in multinational companies where she managed complex projects and contracts in diverse business and technical contexts. She has a degree in Applied Mathematics and Computer Science (1983–1988) from Lisbon University and an MSc in Applied Mathematics (1996) from Lisbon Institute of Technology, Portugal